Chalet Host
We are currently seeking a Chalet Host to join our team for the 2023-2024 season. As the welcoming face of our properties, you will play a central role in ensuring our guests have a memorable holiday experience and form a positive impression of our family business. Key qualities for this role include natural enthusiasm, a warm presence, and a passion for customer satisfaction
If you believe your personality and previous customer-facing experience align with this position, we would be thrilled to hear from you!
Overview of the Role
Upon joining, you will receive comprehensive training for one week before assuming responsibility for the care of our guests in our properties.
Your main responsibilities will involve overseeing the daily meals for our guests, including breakfast and dinner. The central kitchen will handle more complex meal components such as main courses and desserts, while you will be responsible for cooking/reheating, adding simpler parts, and serving.
Maintaining cleanliness and upkeep of the chalet will also fall under your responsibility. Please note that thorough cleaning will be required.
Throughout the ski season, your working week will vary, but on average, you can expect to work 40 hours.
The agreement for this position is from December 1, 2023, until April 8, 2024, with the possibility of extension based on snowfall and bookings. The schedule will be organized at the start of the season, and if any changes occur, you will be informed during the weekly team meeting or by your manager as soon as possible (for instance, in case of illness requiring a replacement).
There will be one or two busy days per week during the guest changeover, where you may work longer hours compared to other days. Different weeks during the ski season will have varying levels of activity:
- Initial two weeks involve general training and chalet setup
- Christmas and New Year's weeks are especially busy
- January tends to be quieter, allowing for more ski time
- February is the busiest month, where the skills acquired in the previous months will be most valuable
- March and April are generally quieter
- The final week involves chalet closure and cleanup
Chalet Host Job Description
Your main focus will be delivering excellent customer service in accordance with our established standards
You will rotate between different properties within the resort during the season
You will coordinate with our manager, who will oversee your duties and responsibilities
Flexibility is essential for this role
You may need to cover the days off of other team members working in different properties or departments throughout the season
Over the course of the ski season, you will be assigned various tasks across different departments, including:
Performing minor maintenance tasks in our properties
Cleaning our other properties
Undertaking any other reasonable duties as deemed necessary by your manager
Personal Requirements
You are hardworking and reliable
You are quick and eager to learn
You are flexible and well-organized
You are enthusiastic and possess excellent communication skills
You are motivated to provide guests with an exceptional stay
You are a team player
You are motivated to work in an eco-responsible environment
What to Expect
Heyday Operating Principles
We take our work seriously and strive to maintain high standards
We ensure that our guests have a wonderful experience and leave 5-star reviews
We create a fair, respectful, and motivating work environment for all team members
We provide opportunities for memorable work and life experiences
We prioritize working in an eco-responsible environment
We respect personal and company belongings
Salary and Benefits Package
Monthly net salary of 850.00€
Performance bonus awarded throughout the season based on your competencies and work improvement (up to €150 per month)
Employment contract through the French System, which may include French social benefits such as health coverage, pension, and training funds
A schedule (rota) will be provided at the beginning of the season, and any changes will be communicated during team meetings or by your manager. The schedule includes:
Two days off each week (1 as a full day and 1 other given either as 2 evenings, another full day or postponed on certain weeks)
Two days of holidays per month, given either through the season as an extra day off or paid
Please note that while your manager will try to accommodate your preferences regarding days off, it cannot be guaranteed
Additional Package Benefits
Comfortable staff accommodation, with the option of a shared room (single) or a private room for couples
Breakfast provided every working day
Transportation to the resort at the beginning of the season and return transportation from Geneva airport or the local train station at the end of the season
Parking space available for one car (upon request)
Liftpass for the Portes du Soleil ski resorts
Ski equipment provided if required (Skis or Snowboard)
Selection Criteria
To be eligible for this position, we are seeking individuals who meet the following criteria:
Positive and cheerful disposition, exuding happiness and friendliness
Strong desire to provide outstanding customer service, with previous experience in the hospitality industry considered a valuable asset
Basic skills in food service and cleaning, demonstrating a willingness to take pride in these tasks and find motivation in performing them
Ability to communicate effectively in French would be advantageous
Capacity to work collaboratively as part of a team while also being self-sufficient when required
Applying for a work visa in France:
You must ensure that you are qualified to work in France under a French contract in order to work with us. Citizens of the majority of European nations often do not require visas; however, if you are a citizen of a country outside the European Union, you will need to obtain the necessary authorizations before beginning employment with us.
Since the UK left the EU, citizens of the UK now need a visa to work in France. Please find our (hopefully) straightforward description of the procedures you must follow when requesting a visa to work in France as a non-EU citizen below.
UK Citizens
You need two distinct permits in order to work in France. To be allowed to live in France, you'll first need a work permit, which our employer must apply for. After that, you'll need a long-stay visa, which you must apply for on your own. We will do all in our power to assist you along the process, but we can't take care of everything.
Step 1:
You'll sign our work agreement once your application for employment with us has been successful.
Step 2:
After that, we'll apply for your work permit.
Step 3:
Once we have the work permit you can apply for your visa by:
- Completing the France-Visas Form
- Creating your TLS Contact Account
- Securing an appointment
- Going to the appointment
- Delivering your passport
You can find extra in-depth details here, and here.
Step 4:
You can send us a copy of your visa approval once it has been granted. You are now completely set to work in France with us!
Step 5:
We will schedule an appointment on your behalf at the local French immigration office once you are here with us in Morzine.
Step 6:
We can assist you in getting to the immigration office once the appointment has been scheduled. They will provide you with your temporary visa documentation during this initial appointment.
Step 7:
After that, you'll need to attend a second visit at the immigration office to get your "titre de séjour," which is a permanent visa. This will specify the precise dates you may reside in France (a visa can be up to five years)
When requesting a visa, there are expenses. Visa fees can be found here. When you pick up your permanent titre de séjour, you will also need to pay a local tax.
Non-EU and non-UK Citizens
You can be eligible for the working-holiday program depending on your age and nationality. With the help of this program, you are given the option to travel to France for up to a year and have the freedom to work while there.
Your nation or territory must have a signed agreement with France in order to be eligible to apply for a working-holiday visa. 15 nations or territories are currently a part of the program, and they are listed here.
You must abide by the agreement's terms and conditions with regard to the length of your stay and the expected financial resources it calls for. For instance, applicants must be between the ages of 18 and 30 as of the date on which their request is submitted (i.e., up until the day before their 31st birthday), with the exception of Argentina, Australia, and Canada, where the maximum age is 35. (up to the date of 36th birthday).
Citizens of Australia, Canada, and Colombia may submit their visa applications to any visa center of their choosing. Citizens of other nations or territories must submit their applications to the visa center in the nation or territory where they were born. To see whether you qualify and to begin the application process. please see here.
Application Process
Once you have chosen the role that interests you, we are excited to receive your application. Throughout the process, we welcome any inquiries you may have, so please feel free to reach out to us with your questions before initiating the recruitment procedures. When you are ready to apply, kindly follow our recruitment process outlined below.
Recruitment Timescale:
Step 1: Application Form
To begin, please complete our online application form available here. If you are applying as a couple or a pair, we kindly request each applicant to submit a separate application form.
Step 2: Video Introduction
The next phase involves a set of questions that we will send to you via email. We would appreciate it if you could record a brief video introducing yourself and providing answers to these questions. Please send the video back to us once it is ready.
Step 3: Zoom Interview
If we believe that our chalet company may be the right fit for you, we will invite you to participate in a video chat with Plunkett.
Questions?
If you have any questions or would like to have a discussion before deciding whether one of our positions is suitable for you, please do not hesitate to reach out to us.
